1. General Terms and Conditions of Use of the Websites:
The website is available to all users ("User" or "You") and its use is subject to these general terms and conditions ("T&C"). When you register for a service through the website www.educaborras.com, or use this site for any other purpose, you accept the terms and conditions of use of this website.
Educa Borras, S.A.U., with registered address Polígono Can Casablancas, c/ Osona, 1, 08192, Sant Quirze del Vallès, Barcelona, Spanish Tax ID Number: A08937435, duly entered in the Commercial Register of Barcelona, VOLUME: 6,076, in BOOK: 5,368, SECTION: 2ª, SHEET: 41, PAGE: 71,137, ENTRY: 1ª, is the owner of the following websites:
The Educa Borras S.A.U. websites aim to provide information to Internet users about the company and its products.
The User states that he or she is above legal age, can be legally bound by this agreement and use these websites in accordance with these T&C, which he or she acknowledges and understands in their entirety.
Under no circumstances shall underage minors purchase or register for services without authorization from their parents or their legal guardian through the website www.educaborras.com or any other web page that belongs to the Company. The User states that all the information he or she provides to access these websites, before and during its use, is true, complete and accurate, and he or she agrees to keep this information updated at all times.
These websites are solely and exclusively for personal use by the User. Their modification, reproduction, duplication, copy, distribution, sale, resale or any other form of exploitation for commercial or any equivalent purposes is strictly prohibited.
The User agrees not to use these websites for illegal or prohibited purposes. The User specifically agrees the products he or she purchases through these websites shall be for personal use only or for use by people who are legally authorized to use them.
2. Industrial and Intellectual Property
The User acknowledges and accepts that all contents shown on the websites, specifically designs, texts, images, logos, icons, buttons, software, brand names, trademarks, or any other sign that could be used for industrial and/or commercial purposes, are subject to industrial and intellectual property rights. These rights belong exclusively to EDUCA BORRAS S.A.U.
Based on everything indicated above, the User therefore agrees not to reproduce, copy, distribute, make available or carry out any other form of public communication, transform or modify this content, maintaining EDUCA BORRAS S.A.U free of any complaint that derives from not fulfilling these obligations.
Under no circumstances shall access to these websites imply any kind of waiver, transmission, license, or total or partial cession of such rights unless expressed otherwise.
The general Terms and Conditions of Use of these websites do not give Users any additional right to the use, exploitation, modification, reproduction, distribution or public communication of these websites and/or its contents for any other use than what has been stipulated here. Any other use or exploitation of any of these rights shall be subject to prior, expressed authorization specifically granted for this purpose by EDUCA BORRAS S.A.U.
The contents, texts, photographs, designs, logos, images, computer programs, source code, and, in general, any intellectual creation found on this site, as well as the entire site together as an artistic, multimedia piece, are protected under copyright laws related to intellectual property. The company EDUCA BORRAS S.A.U. is the owner of all graphic design elements that comprise the website including menus, navigation buttons, HTML code, texts, images, textures, graphics and any other content on the website. EDUCA BORRAS is therefore authorized to use these elements on its website. The content available on the Company websites may not be reproduced, either partially or entirely, transferred or registered by any data recovery system, in any form or using any medium, unless the party has prior authorization in writing from the aforementioned Entity.
It is strictly prohibited to suppress, ignore or manipulate the copyrighted material, any technical devices used for protection or any data mechanisms that may contain this content. The User of this website agrees to respect the aforementioned rights and avoid any kind of action that could jeopardize them, reserving EDUCA BORRAS S.A.U. the right in any case to carry out as many measures or legal actions deemed necessary to defend its legitimate intellectual and industrial property rights.
EDUCA BORRAS S.A.U. reserves the right to carry out legal action via a court of law or a civil suit due to violation of Industrial or Intellectual Property laws if a user of its web pages or a third party uses distinctive signs or content which are owned by EDUCA BORRAS S.A.U.
The User is obliged not to reproduce, even through a hyperlink to content or websites that belong to the Company EDUCA BORRAS S.A.U., any of its contents unless it has received expressed authorization in writing to do so from the Company.
EDUCA BORRAS S.A.U. grants the User a limited, revocable, non-exclusive right to create links to the web pages for private, non-commercial use. The websites that include a link to our website:
(i) may not imply that EDUCA BORRAS S.A.U. recommends the website or its products or services;
(ii) may not falsify its relationship with EDUCA BORRAS S.A.U. nor affirm that EDUCA BORRAS S.A.U. has authorized this link, nor include trademarks, brand names, commercial names, logos or other distinctive signs that belong to EDUCA BORRAS S.A.U.;
(iii) may not include contents that could be considered in poor taste, obscene, offensive, controversial, or ones that incite violence or discrimination due to gender, race or religion, contrary to public order or promote illicit activities;
(iv) may not link to any other page on the website different from the main page;
(v) may link using the actual address of the website, without allowing the website that is performing the link to reproduce this website as part of its own website inside one of its "frames" or create a "browser" on any of the pages belonging to the website. EDUCA BORRAS S.A.U. may request the elimination of any link at any time to the website and the User shall proceed to eliminate it immediately. EDUCA BORRAS S.A.U. cannot control the information, contents, products or services provided by other websites that have established links to the website. Consequently, EDUCA BORRAS S.A.U. does not assume any responsibility whatsoever for any aspect related to these websites.
4. Security Policy
Why use SSL: When you walk into a store, you know who you are interacting with. You see the products, brands and the store's employees. You also know that if you have any problem with your purchase, you can walk over to the owner or the manager of the store. However, the Internet is a different story. Website visitors generally do not have a tangible way of knowing who is managing the website (it is a virtual store). When a customer visits a website and plans to make an online purchase, he or she needs to know who they are actually paying. They want to have proof of the identity of the owner of the website. Most importantly, they want to know that other Internet users cannot intercept personal information they send. This is where SSL digital certificates become important.
SSL (Secure Socket Layer) is a protocol developed by Netscape that permits secure communication between a web browser and a server on the global network. With this system, the web browser can authenticate the server. The SSL protocol requires the server to have a digital certificate installed in order to create a SSL connection. If a server has the SSL system and the SSL certificate by Thawte, the customer can feel sure that he or she is connecting to a secure website that guarantees the following:
- Authentication: The website is truly owned by the company that installed the certificate.
- Message Security: By using the original "session key", the SSL system encrypts all the information exchanged between the server and the customers such as credit card numbers and other personal data. This guarantees that personal information may not be deciphered if unauthorized people intercept it.
- Message Integrity: The information cannot be intercepted and broken apart through the Internet. Customers benefit from this by reviewing the certificate. They can verify whether the website they have entered is the correct one. They also have the guarantee that third parties on the Internet cannot intercept their personal data or their credit card numbers
How to identify a site with SSL: A notification message will display on your screen. However, if the website has a valid, digital certificate, the user will receive information about it that comes from a Certificate Authority (like Thawte). Because of this, any information provided to this website will be encrypted. By reviewing the certificate, the customer may verify the website is valid and find out who it belongs to.
The role of Thawte: Thawte grants server certificates to organizations and individuals all over the world. The role of Thawte primarily is verifying the company that requests a certificate is actually what it says it is and that it has received authorization for the certificate. Thawte also proves the company is the actual owner of the domain in question. Thawte certificates operate between each other without any problems using the latest software published by Microsoft and other manufacturers. You can therefore be sure that purchasing the Thawte Server Certificate will provide the confidence needed to make online transactions on the website.
5. Limitation of Liability
EDUCA BORRAS S.A.U., offers this website "as is" and spends as much time as possible keeping it updated and functioning correctly.
EDUCA BORRAS S.A.U., publishes varied information on its websites about its products and services.
The limitation of liability for EDUCA BORRAS S.A.U. shall be in accordance with applicable laws at all times.
EDUCA BORRAS S.A.U. collects the necessary data provided by the User through its websites when he or she purchases a personalized puzzle or when he or she registers through the Puzzle Passion website. This data is stored in a file managed by EDUCA BORRAS S.A.U., with registered address c/ Osona, 1, 08192, Sant Quirze del Vallès, Barcelona, Spain.
EDUCA BORRAS S.A.U. uses the information to manage the commercial relationship with its customers, respond to their requests, tailor promotions, inform customers about its products and send them special offers on different EDUCA BORRAS S.A.U. products.
This data shall be processed with maximum privacy, confidentiality and security according to current legislation. The User also gives EDUCA BORRAS S.A.U. authorization to share his or her personal data with companies within the same business group, solely for commercial purposes, to receive communication on promotions and information related to our products.
The User may exercise his or her rights of access, rectification, cancellation and opposition by contacting the main headquarters situated on c/ Osona, 1, 08192, St Quirze del Vallès, Barcelona, Spain.
This communication from the User should contain:
First name and last name of the individual as well as a photocopy of their national identity card or passport.
Petition that specifies the request
Address for notification purposes as well as the date and signature of the requestor.
If the petition does not meet all the established requirements, EDUCA BORRAS S.A.U. will ask the requestor to rectify them.
EDUCA BORRAS S.A.U. is committed to carrying out the ARCO rights of the User within a period of ten (10) days after receipt of the communication from the User exercising these rights. Additionally, EDUCA BORRAS S.A.U. agrees to respond to the request from the User, regardless of what personal data it has on file.
The EDUCA BORRAS S.A.U. websites do not request or compile personal information from minors under 14 years old without verified authorization from their parents or legal guardians. If an EDUCA BORRAS S.A.U. employee finds out that a minor under 14 years old has violated these measures in place and provided their personal data online, he or she will adopt all reasonable measures to eliminate this information from its databases and ensure this information cannot be used for any purpose.
7. GENERAL TERMS AND CONDITIONS FOR PURCHASING FROM EDUCA BORRAS
EDUCA BORRAS S.A.U. (hereinafter THE VENDOR) with Tax Identification Code A08937435 and registered office at C/ Osona, 1, 08192, Sant Quirze del Vallès (Barcelona) Spain, presents the following commercial offer, against consideration, of the products included on its website www.educaborras.com (hereinafter THE WEBSITE) and all its domains linked to Educa Personalizados. The sale of these products will be governed by the following general terms and conditions for purchasing, which the buyer is deemed to accept on buying any product from THE WEBSITE using its purchasing procedure. These general purchasing conditions apply to all the products offered for sale on THE WEBSITE, and may be amended without prior notice, which will not affect those purchases already made. The contractual conditions and the purchasing procedure are drawn up in English.
1. PURCHASING PROCESS
Purchase of products offered on THE WEBSITE: the purchasing process commences when the user uploads the desired image and selects the puzzle size. At that moment, EDUCA BORRAS informs the user of the quality of the chosen image, which may be classed as excellent, good, normal or poor. If the image quality is poor, EDUCA BORRAS informs the user by means of a dialogue box that the quality is inadequate for the puzzle selected, giving the user the chance to "Accept" and continue with the purchase or to "Cancel".
After selecting the image, puzzle size and quantity, the products selected by the user are added to his/her shopping basket.
Once the product selection is complete, the purchase process continues, with the user being shown a table of the products selected, detailing clearly the price, quantity and (if the user chooses to receive the puzzle already assembled) the "Assembled price", clearly specified. In addition, the user is informed of the postage and packing costs, which depend on where the purchase is to be sent, and the VAT amount (if applicable) and is given the choice of payment methods: credit card, cash on delivery or bank transfer.
Subsequently, the user must provide his/her personal details for inclusion on the invoice and credit card details if this form of payment is chosen. Once the purchase is accepted, the amount is charged to the buyer's credit card if this form of payment is chosen.
The purchase contract is emailed to the user, who receives the confirmation of his/her order with an exact description thereof and the corresponding amounts.
During the purchasing process, the buyer may change the products selected, the quantity thereof and his/her personal and payment details by going back through the purchase process on the website, before finally accepting the purchase.
Once the purchase has been made, it will be confirmed by being recorded on the website, together with the corresponding conditions, with the buyer being able to save this confirmation.
2. DELIVERY OF THE PRODUCT
Once the payment of the order has been confirmed, the deliveries will be sent from the warehouse of Educa Borras S.A.U. or its suppliers to the delivery address provided by the user, in a period of approximately 10 working days in Spain.
If the user does not receive the order within a period of approximately 10 working days on the Iberian peninsula or two weeks in the Balearic and Canary Islands, Ceuta and Melilla, he/she may contact Educa Borras S.A.U. at its Customer Service telephone (902 361 923).
Educa Borras S.A.U. will do everything in its power to comply with the delivery times indicated above, and if it learns that, for whatever reason, it will be unable to do so, it will inform the user by email or telephone.
3. PRICES AND TAXES
The prices of the products offered on THE WEBSITE are shown in euros, with Value Added Tax (VAT) being charged at the rate in force at the time of purchase.
Buyers exempt from payment of VAT should make this known at the time of ordering, in which case this tax will not be charged.
4. FORM OF PAYMENT
When ordering, the customer is free to choose whether to pay for his/her purchases by credit card (American Express, MasterCard, Visa or Visa Electron), by cash on delivery (only in Spain and Portugal and for orders of less than €130), bank transfer or similar forms of payment.
In certain cases and to prevent possible attempts at fraud, EDUCA BORRAS S.A.U. reserves the right to request that a customer uses a specific form of payment if his/her identity cannot be reliably verified. THE VENDOR will not see or know the credit card data provided by the buyer, who will be responsible for any fraudulent use thereof.
5. RIGHTS OF RETURN AND CANCELLATION
The products purchased are personalised puzzles, and therefore may not be returned after purchase.
With regard to cancellation, as the puzzles are personalised goods, manufactured in accordance with the consumer's specifications, they are included within the exceptions to consumers' right of cancellation as provided in art. 103, c) of Royal Decree 1/2007, of 16 November, approving the consolidated text of the General Consumers and Users Act and other complementary laws.
Hence, the user will not have the right to cancel the purchase of a personalised puzzle after confirming and paying for the purchase.
6. DURATION OF THE OFFER
The products offered on the website and their prices will be available for purchase for as long as they are found in the product catalogue included on the site.
The promotional codes and one-off offers are publicised on THE WEBSITE at the beginning of the product ordering process.
All the purchasing procedure, including the transmission of the purchaser's personal and credit card data, is carried out with full guarantees of security and confidentiality, using a secure server (with https).
In order to make a purchase, users must start the purchasing process, when their browser will show them a security notice. This information means that all data entered from that point are protected by the SSL encryption system (see section 3. Security policy, for further information). At the end of the process, the order is sent electronically to EDUCA BORRAS S.A.U. for processing.
8. PERSONAL DATA
The personal data collected in the purchasing process on THE WEBSITE will be used by THE VENDOR to complete the purchase, collect payment and issue the invoice, the data in question having been requested for these purposes. Users may exercise their rights of access, modification, objection and cancellation by contacting THE VENDOR at the address indicated at the beginning of this document.
Buyers must provide true and current data; all consequences arising from the provision of incorrect data will be their responsibility.
If any circumstance arises or buyers have any doubts about the purchasing or delivery or products, they may contact THE VENDOR using the Customer Service telephone number: 902 361 923.
10. DEFECTIVE PRODUCTS
If the product purchased turns out to be defective, EDUCA BORRAS S.A.U. will replace it. In such cases, the replacement will always be the same article or reference. Only the first shipment will be invoiced; EDUCA BORRAS S.A.U. will cover the costs of the new shipment.
If a product other than that ordered by the customer is delivered due to error on the part of EDUCA BORRAS S.A.U., this will be taken back and the correct product delivered at no additional cost to the buyer.
11. APPLICABLE LAW AND JURISDICTION
The purchasing system is governed by the legislation in force in Spain; hence sales transactions will be understood to be carried out at the registered office of EDUCA BORRAS S.A.U.: calle Osona, 1, 08192 Sant Quirze del Vallès (Barcelona, Spain).
8. User specifics terms for missing piece service
The following terms and conditions are applicable to the Educa Borras SAU missing piece service:
Requests for missing pieces may only be submitted using the appropriate form in the customer service section on www.educaborras.com.
To request a missing piece you must complete the registration form, specify the coordinates for the pieces and identify the puzzle using the registration number.
This number consists of 11 digits which appear on one of the sides of the box with the following format: _ _ _ _ _ / _ _ _ _ _ _ This registration number consists of two parts. The first five numbers are the puzzle's product reference number and the second six numbers indicate the puzzle's edition. This number is mandatory to replace missing pieces.
Once your request has been received correctly you'll receive an email with a reference number so you can check the status of your request on the customer service section of our website www.educaborras.com.
The confirmation email will include the approximate delivery date.
Requests for missing pieces are processed by order of receipt.
The missing piece service is available for the following puzzles:
Editions of puzzles of 500 or more pieces manufactured up until 31/12/16 with the missing piece identification number on the side of the box or on the sheet included inside boxes of large puzzles.
Editions of puzzles of 3,000 or more pieces manufactured after 1/1/17 with the missing piece identification number on the side of the box or on the sheet included inside boxes of large puzzles.
There is a limited number of replacement pieces for each puzzle included in the missing pieces service in each of its editions. Once stocks have finished it will not be possible to replace any missing pieces.
Missing pieces will be sent by ordinary mail. Educa Borras SAU shall not be held responsible for any losses, delays or mistakes caused by the mail service of each country, or any incorrect or incomplete addresses or any other reasons which may affect the normal operation of this service.
The missing piece service is free and available worldwide.